If you want to know the addresses of VisionFund’s  brannches, you can access them through the link below.

https://www.visionfund.org/where-we-work/asia/myanmar/locations-eng

If you want to send complaints and suggestions, you can contact us through the following contact points:

Email         –         info_visionfundmyanmar@visionfund.org

Facebook  –         https://www.facebook.com/visionfundmyanmar

Website    –         https://www.visionfundmyanmar.org

LinkedIn    –         https://www.linkedin.com/company/visionfundmyanmar/

Suggestion box  – Respective branch and Head Office

Client Service Center helpline – 09 750 067 002 (Weekdays 10am to 4pm only)

(2) types of loans are available

• Individual Loan
• Group Loan

If you want more details about Individual Loans & Group Loans, you can contact the Client Service Center Hotline on 09750067002 or contact us through the VisionFund Myanmar Messenger chat.

Members of VisionFund are entitled to save through 2 types of savings products:

• Compulsory saving
• Voluntary saving

If you want to more details about Compulsory Saving and Voluntary Saving products, you can contact the Client Service Center Hotline on 09750067002 or contact us through VisionFund Myanmar Messenger chat.

For the safety of clients,  withdrawals can only be made by the client.

Currently, only members are allowed to save money through VisionFund.

If you meed more information, you can contact the Client Service Center Hotline on 09750067002 or contact us through VisionFund Myanmar Messenger chat.

You can make loan repayments through leading mobile money providers or at your VisionFund office.

Job announcements can be accessed on the official VisionFund Myanmar Facebook page and LinkedIn page

Facebook: visionfundmyanmar

Linked: https://www.linkedin.com/company/visionfundmyanmar

Website: Myanmar | Careers | VisionFund

You can send your CV to vfm_hrd@visionfund.org for the position you want to apply for and (or) send a letter to the relevant branch office.

You can also call the Human Resources Department.

 The available contact phone number is   09-750067003.

You can access the address of the relevant branch office at the link below.

https://www.visionfund.org/where-we-work/asia/myanmar/locations-eng

VFM HR email for the job - vfm_hrd@visionfund.org

1. Introduction

Welcome to the VisionFund Myanmar (VFM) Mobile Banking App! We've been serving Myanmar since 1998 as a leading microfinance institution. We value your trust and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

2. Information We Collect

We collect two main categories of information:

• Personal Information: This includes your name and contact details (address, phone number)
• Device Information: This includes your device type, operating system, and usage data (app features accessed, time spent).

3. How We Use Your Information

We use your information to:

• Provide and improve our mobile banking services.
• Process transactions and manage your accounts securely.
• Communicate with you about your account activity and offers.
• Comply with legal and regulatory requirements.

4. Data Security

We take security seriously and employ industry-standard measures to protect your data, including:

• Encryption: We encrypt all data transmissions using SSL/TLS and AES.
• Access Controls: We restrict access to your information only to authorized personnel.
• Data Storage: We store your data securely.
• Vulnerability Management: We regularly test for and address security vulnerabilities.
• Incident Response: We have a plan to respond to data breaches and security incidents.

5. Sharing Your Information

We may share your information with:

• Law enforcement or other authorities as required by law.
• Third-party service providers who assist us with operating the app.

We will never share your information with anyone without your consent, except as required by law.

6. Your Privacy Choices

We respect your right to control your information. You can:

• Access and update your personal information.
• Manage your communication preferences.

We will provide instructions on how to exercise these rights within the app.

7. Updates and Maintenance

We may need to update the app for security, compatibility, or new features. We will notify you in advance and minimize downtime.

• Bug Fixes: We address bugs and issues promptly.
• Security Updates: We implement security patches to protect your data.
• Compatibility: We ensure the app works with your device and operating system.

8. Feedback and Suggestions

We value your feedback! Share your thoughts through the "Contact Us" feature in the app.

9. Data Disruption and Recovery

We back up your data daily. In case of a disruption:

• We will restore your data from the latest backup.
• We will notify you of any downtime and estimated recovery time.

10. Customer Support

We are here to help! Contact our Client Service Center for any questions or issues:

• Phone: 09 7500 67002 (Weekdays, 10:00 AM - 4:00 PM)
• Facebook: https://www.facebook.com/visionfundmyanmar/
• Email: info_visionfundmyanmar@visionfund.org

11. Changes to this Policy

We may update this policy periodically. We will notify you of any changes. This policy is effective as of July 2024.