VisionFund Mongolia Client Impact Report

One of the priorities of VisionFund’s strategy, Our Livelihoods Promise, is to Broaden and Deepen Our Impact. Throughout the Vision Fund network, we aspire to use evidence of change in the lives of our clients to drive local and global decisions that maximize our impact on our clients, children and communities.

The Client Impact Survey is increasingly being used throughout the network to understand its impact at all levels. The study comprises the following indicators: poverty levels, income, improvement in clients’ lives, improvement in children’s lives, empowerment, and the Net Promoter Score.

In 2022, VisionFund Mongolia piloted the Client Impact Survey. This is the second year of the survey and it was conducted for 298 clients in April 2023. The survey was conducted via the Impact Team members and the Call Center staff. The average duration of the conversations with each client was 10 minutes.

This Client Impact Survey is replacing surveys named “PPI” and “CWB” which have been conducted since 2016 in VF Mongolia. The data from those surveys was gathered at the branch level monthly and was compiled at the Head Office quarterly.